Job Description

Customer Service Representatives

A fantastic job opportunity with an immediate start is available for someone who is passionate about providing great customer service whilst ensuring great team work! This is a full-time permanent role.

This position is based Barlborough, Chesterfield, you will be joining a well-established, fun and energetic organisation.

Monday to Friday (weekly shift pattern) with 1 in 5 Saturdays 8am-1pm - NO LATE NIGHTS

£19,450 per annum

The Role:

• Responsible for answering incoming calls and responding to emails from customers
• Listening to and understanding the needs of the customer
• Taking ownership of customer enquiries and responding to escalated customer issues or complaints in accordance with agreed procedures.
• Administration of customer accounts, including data cleansing, setting up temporary accounts, collating reports, making bookings for additional services, dealing with invoice queries.
• Working in conjunction with colleagues across our depot network to resolve customer queries.
• Meeting established goals for all metrics, including call and case quality, productivity and call handling KPIs, to enable us to provide the best customer experience.
• Completing proactive outbound calls to advise customers on changes to services or relaying other key information.

Person Specification:

• Previous customer service experience is essential, and within a contact centre environment is desirable
• Must be self-motivated and driven with a positive can-do attitude
• Able to work independently and as part of a team in a fast-paced environment
• Customer focused, with a desire to take ownership of customer queries.
• Excellent written and verbal communication skills
• Effective time management and prioritising skills
• Good knowledge of Excel and Word
• Excellent interpersonal skills, ability to build rapport with customers and colleagues
• Problem-solving skills

If interested and you have the correct skills/experience please click APPLY NOW. The relevant consultant will be in touch if successful.