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Customer Service Executive

  • Location:

    Haslemere, Surrey

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    £23000 - £24000 per annum + 25 DAYS ANNUAL LEAVE. PLUS BH

  • Contact:

    Woking Branch

  • Contact email:

    woking.web@brookstreet.co.uk

  • Job ref:

    WOK/571723_1633515254

  • Published:

    2 months ago

  • Expiry date:

    17/11/2021

  • Startdate:

    ASAP

Job Description

Are you passionate about customer service? Are you looking for a new challenge that offers a monthly bonus on top of your basic salary? If so then this could be the job for you.

As a Customer Service Executive you will be responsible for providing the best possible experience to each of our customers. This is a diverse role, which will see you answering general customer enquiries, processing orders, problem solving, supporting your assigned accounts, and ensuring a smooth customer journey.

Day to day, you will liaise with your Customer Service Manager and the Sales Team to ensure your customers receive a consistent, quality service.

The key to your success at is keeping your customers happy through stand-out customer service, whilst working effectively and efficiently with your colleagues.

Duties to include:

  • Provide a seamless experience to all of our clients, both new and existing
  • Establish and maintain a good rapport with your customers
  • Deal with all incoming orders/enquiries in a friendly, professional and timely manner
  • Seek to make your customer's experience smooth and enjoyable and continuously seek improvement
  • Confidently confirm product details/recommend products when required

Skills Required

  • Proven experience in going above and beyond to provide customers with the best possible outcome
  • Strong communication and interpersonal skills
  • A professional and friendly manner over the telephone and via email
  • Experienced at building strong, working relationships with customers
  • Impeccable organisational and time-keeping skills - efficient email management is pivotal
  • Excellent knowledge and experience of MS Office; particularly Outlook (Excel and Word preferable but not essential)
  • At least 1 years experience of customer service within an office setting.

Hours - Monday to Friday 8am - 5pm

Salary £23,000 - £24,000 plus monthly bonus

If you meet the above criteria, please apply now for immediate consideration.

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