Customer Service Executive
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Location:
Haslemere
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Sector:
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Job type:
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Salary:
£23000 - £24000 per annum + 25 DAYS ANNUAL LEAVE. PLUS BH
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Contact:
Woking Branch
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Contact email:
woking.web@brookstreet.co.uk
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Job ref:
WOK/571723_1634551040
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Published:
over 2 years ago
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Expiry date:
29/11/2021
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Startdate:
ASAP
Job Description
Are you passionate about customer service? Are you looking for a new challenge that offers a monthly bonus on top of your basic salary? If so then this could be the job for you.
As a Customer Service Executive you will be responsible for providing the best possible experience to each of our customers. This is a diverse role, which will see you answering general customer enquiries, processing orders, problem solving, supporting your assigned accounts, and ensuring a smooth customer journey.
Day to day, you will liaise with your Customer Service Manager and the Sales Team to ensure your customers receive a consistent, quality service.
The key to your success at is keeping your customers happy through stand-out customer service, whilst working effectively and efficiently with your colleagues.
Duties to include:
- Provide a seamless experience to all of our clients, both new and existing
- Establish and maintain a good rapport with your customers
- Deal with all incoming orders/enquiries in a friendly, professional and timely manner
- Seek to make your customer's experience smooth and enjoyable and continuously seek improvement
- Confidently confirm product details/recommend products when required
Skills Required
- Proven experience in going above and beyond to provide customers with the best possible outcome
- Strong communication and interpersonal skills
- A professional and friendly manner over the telephone and via email
- Experienced at building strong, working relationships with customers
- Impeccable organisational and time-keeping skills - efficient email management is pivotal
- Excellent knowledge and experience of MS Office; particularly Outlook (Excel and Word preferable but not essential)
- At least 1 years experience of customer service within an office setting.
Hours - Monday to Friday 8am - 5pm
Salary £23,000 - £24,000 plus monthly bonus
If you meet the above criteria, please apply now for immediate consideration.
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