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Customer Service Executive

  • Location:

    Chesterfield, Derbyshire

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    Up to £21500 per annum

  • Contact:

    coventry

  • Contact email:

    coventry.web@brookstreet.co.uk

  • Job ref:

    COV/17540_1635507664

  • Published:

    about 1 month ago

  • Expiry date:

    10/12/2021

  • Startdate:

    30/08/21

Job Description

Customer Service Representatives

A fantastic job opportunity with an immediate start is available for someone who is passionate about providing great customer service whilst ensuring great team work! This is a full-time permanent role.

This position is based Barlborough, Chesterfield, you will be joining a well-established, fun and energetic organisation.

Monday to Friday (weekly shift pattern) with 1 in 5 Saturdays 8am-1pm - NO LATE NIGHTS

£21,500 per annum

The Role:

  • Responsible for answering incoming calls and responding to emails from customers
  • Listening to and understanding the needs of the customer
  • Taking ownership of customer enquiries and responding to escalated customer issues or complaints in accordance with agreed procedures.
  • Administration of customer accounts, including data cleansing, setting up temporary accounts, collating reports, making bookings for additional services, dealing with invoice queries.
  • Working in conjunction with colleagues across our depot network to resolve customer queries.
  • Meeting established goals for all metrics, including call and case quality, productivity and call handling KPIs, to enable us to provide the best customer experience.
  • Completing proactive outbound calls to advise customers on changes to services or relaying other key information.


Person Specification:

  • Previous customer service experience is essential, and within a contact centre environment is desirable
  • Must be self-motivated and driven with a positive can-do attitude
  • Able to work independently and as part of a team in a fast-paced environment
  • Customer focused, with a desire to take ownership of customer queries.
  • Excellent written and verbal communication skills
  • Effective time management and prioritising skills
  • Good knowledge of Excel and Word
  • Excellent interpersonal skills, ability to build rapport with customers and colleagues
  • Problem-solving skills


If interested and you have the correct skills/experience please click APPLY NOW. The relevant consultant will be in touch if successful.

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