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Customer Service Executive (FTC)

  • Location:

    Slough, Berkshire

  • Sector:

    Customer Service

  • Job type:


  • Salary:

    Up to £25000 per annum + End of year bonus

  • Contact:


  • Contact email:

    [email protected]

  • Job ref:


  • Published:

    about 1 month ago

  • Duration:

    12 MONTHS

  • Expiry date:


  • Startdate:


Job Description

My client is looking for an energetic and enthusiastic individual who has the ability to build strong relationships with partners and customers.

This position is a 1 year fixed term contract but there is a potential that it could become permanent.

Role Specific

  • Support as first point of contact / phone triage service for incoming customer calls
  • Take ownership of allocated tasks ensuring that all enquiries are resolved promptly and efficiently in the right ways for both company and the customer wherever possible
  • Ownership of the credit review process for new and existing customers, ensuring we have full and accurate information to successfully progress a credit application through NeMO
  • Be the primary contact point for customers/account managers for any credit related enquiries
  • Production of contractual agreements
  • Ensuring all contractual paperwork provided by customers is accurate and complete
  • To set up new customers
  • Work closely with internal teams including sales, credit risk, legal services and the companies shared service centre to ensure contractual arrangements are set up correctly
  • Manage the order placement process, this includes sourcing of product and selection of dealers
  • Act of point of escalation for updates on orders ensuring they progress smoothly through to delivery
  • Provide customers with a welcome call once the product has been delivered, ensuring they understand what is included in the package
  • Assisting with the training of any new team member, as well as working in collaboration with other internal teams to improve the customer journey
  • Be involved with any other ad-hoc project/team activities as may be required
  • Have a thorough knowledge and understanding of company products and services

Required Knowledge & Experience

  • Excellent communication & negotiation skills required with an ability to empathise with the target audience.
  • Excellent telephone skills with a proven ability within a telephone environment.
  • Numerical and visual accuracy to be able to both produce and assess information quickly and accurately.
  • Customer driven with the ability and confidence to deal with individuals at all levels.
  • Computer literate with an excellent knowledge of Microsoft (Word, Excel, PowerPoint), and to have fast and accurate typing skills
  • Good time management skills with the ability to manage many concurrent issues successfully.
  • Must be able to adopt a proactive style of work.
  • Positive and enthusiastic, demonstrating a "can do" attitude.
  • Must demonstrate high levels of integrity and adopt a professional approach in all Customer interactions - should be direct, open and honest in all dealings.
  • Experience of being part of and actively participating in a team environment, whilst demonstrating the capability to work independently.

Hours: Monday - Friday 9am - 5:15pm
Salary: £25,000 plus end of year bonus.
Start date: Immediate

Please apply now for an immediate interview.


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