Job Description

My client is looking for an energetic and enthusiastic individual who has the ability to build strong relationships with partners and customers.

This position is a 1 year fixed term contract but there is a potential that it could become permanent.

Role Specific

• Support as first point of contact / phone triage service for incoming customer calls
• Take ownership of allocated tasks ensuring that all enquiries are resolved promptly and efficiently in the right ways for both company and the customer wherever possible
• Ownership of the credit review process for new and existing customers, ensuring we have full and accurate information to successfully progress a credit application through NeMO
• Be the primary contact point for customers/account managers for any credit related enquiries
• Production of contractual agreements
• Ensuring all contractual paperwork provided by customers is accurate and complete
• To set up new customers
• Work closely with internal teams including sales, credit risk, legal services and the companies shared service centre to ensure contractual arrangements are set up correctly
• Manage the order placement process, this includes sourcing of product and selection of dealers
• Act of point of escalation for updates on orders ensuring they progress smoothly through to delivery
• Provide customers with a welcome call once the product has been delivered, ensuring they understand what is included in the package
• Assisting with the training of any new team member, as well as working in collaboration with other internal teams to improve the customer journey
• Be involved with any other ad-hoc project/team activities as may be required
• Have a thorough knowledge and understanding of company products and services

Required Knowledge & Experience

• Excellent communication & negotiation skills required with an ability to empathise with the target audience.
• Excellent telephone skills with a proven ability within a telephone environment.
• Numerical and visual accuracy to be able to both produce and assess information quickly and accurately.
• Customer driven with the ability and confidence to deal with individuals at all levels.
• Computer literate with an excellent knowledge of Microsoft (Word, Excel, PowerPoint), and to have fast and accurate typing skills
• Good time management skills with the ability to manage many concurrent issues successfully.
• Must be able to adopt a proactive style of work.
• Positive and enthusiastic, demonstrating a "can do" attitude.
• Must demonstrate high levels of integrity and adopt a professional approach in all Customer interactions - should be direct, open and honest in all dealings.
• Experience of being part of and actively participating in a team environment, whilst demonstrating the capability to work independently.

Hours: Monday - Friday 9am - 5:15pm
Salary: £25,000 plus end of year bonus.
Start date: Immediate

Please apply now for an immediate interview.