Are you multilingual in both English and Spanish languages? Do you have a background in a higher-level customer service role, ideally in a call or contact centre environment? Can you work towards a start date of 8th June 2022?
If so, this could be the perfect role for you. Working at the client`s office in the Liverpool city centre, you can look forward to working with a globally known brand and to deliver truly exceptional customer service to customers alongside engaging with all customers to gain a full understanding of their requirements.
This role to start off with involves a requirement to train from the office for a 2-6 week period but then will move to a hybrid working model.
Please be aware, when applying for this role, you must be able to commit to the following:
1. Flexible to work shift patterns working
2. No holidays booked in the first 6 weeks
Benefits for this role include:
A salary of £21,450 per annum on a permanent, full time basis.
Working hours that range from 0700-1700 Monday-Friday Hybrid/Office based working
25 days holiday per year
Full classroom trainer led training provided.
Great location for all types of transport e.g. Train, Car, Bus (discounted parking pass for NCP offered for colleagues)
Full equipment provided to support hybrid working
Company benefits scheme.
Day to day duties will be:
Managing a high volume of calls on an inbound basis with the occasional outbound call.
Accurately note taking and inputting as much information as possible gained from each customer and then updating the company`s database.
Strong verbal and written communication skills in Spanish as well as in English.
Ability to build rapport and relationships with customers.
Working towards and achieving all KPI`s set whilst being able to work under pressure and against deadlines and targets.
Ability to adapt well to change.
Good listening, social, interpersonal and problem solving skills.
To apply for this role, you MUST have the following skills and experience:
Be multilingual in both English and Spanish
Have at least 2 year`s experience in a higher end customer service role (ideally contact or call centre environment).
If you fit the above criteria, please apply directly and to speed up your application, please complete our pre-registration link on http://registrations.brookstreet.co.uk/full-registration.aspx
If you require any further information, please e-mail Alexandra on