Banner Search Image

Search for your new career here

Back to Search Results

Customer Service Manager

  • Location:

    Croydon

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    Up to £31675 per annum + Car Allowance

  • Contact:

    Leigh

  • Contact email:

    leigh.davis@brookstreet.co.uk

  • Job ref:

    CAR/808192_1635956255

  • Published:

    over 2 years ago

  • Expiry date:

    15/12/2021

  • Startdate:

    ASAP

Job Description

Brook Street has an exciting opportunity for somebody to join a growing and established company as their Customer Service Manager, looking after customers in the Croydon area, taking responsibility for delivering an excellent service to customers and colleagues in equal measures.

Duties include:

  • To be the "customer's champion" in all matters relating to support and service delivery.
  • To ensure that all SLA and KPI targets for designated customers are achieved.
  • To provide the customers with agreed reports in a timely manner.
  • To assist in managing customer service levels and performance expectations.
  • To provide the technical interface between the customer, the Company and when required other third party suppliers.
  • To attend customer meetings via face to face/remote video meetings or conference calls and provide written action points to the customer and any internal circulation within 3 days of the meeting.
  • To co-ordinate activities on action points with other departments feeding back responses to the customer.
  • To review performance on active calls, escalating the profile of the call when necessary.
  • To produce a monthly customer status report for circulation with the Company.
  • To identify further sales opportunities with the customer and feed these to the commercial account manager if not personally able to action.
  • To gather issues from operational teams and raise these with customers.
  • To analyse calls for "call reduction strategies" and epidemic failures that need solutions.
  • To facilitate meetings between customers/manufacturers/equipment suppliers to aid call reduction strategies, thus improving service performance and customer experience.
  • The role will be required to take part in other activities and duties as required by the business and customers.
  • To manage any new allocated customer transitions through to completion as delegated by the service and transition manager.

Benefits:

  • Excellent progression opportunities
  • Car allowance
  • Permanent contract
  • Monday-Friday working hours 9am-5.30pm
  • 23 Days Holiday + Bank Holidays
Ctas Bar Figure

Looking for a job? Register your CV now

Want a career at Brook Street? Join our team