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Customer Service Manager

  • Location:

    Cwmbran, Torfaen

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    Up to £21000 per annum

  • Contact:

    Josh

  • Contact email:

    cardiff.web@brookstreet.co.uk

  • Job ref:

    CAR/805327_1539785965

  • Published:

    about 1 month ago

  • Expiry date:

    16/11/2018

  • Startdate:

    29/10/18

Job Description

Customer Service Manager - Immediate Start
Would you like to work for an ambitious and growing business, with a forward-thinking, digital emphasis on their customer service?
If so, we`re looking for a Customer Service Manager to join the team of 8 which is growing. The Customer Service Manager will be responsible for:
- Coaching Customer Service Advisors
- Delivering excellent customer service to escalations
- Leading from the front, helping resolve customers queries promptly
- Negotiating between suppliers and customers to resolve problems
- Driving the team to deliver best in class service
You`ll be working in a fast-paced, consistently busy department with managers who pride themselves on attracting people who like to work hard and enjoy working in a busy and upbeat environment.
The perfect candidate will have
- Customer Service Experience (not sales)
- Excellent attention to detail
- Great interpersonal skills and written English skills
You should have customer service experience to apply for this position. This doesn`t need to be in a sales environment as there are no sales KPI`s but KPI`s on closing customer queries are what drives the team. A fast but considered response to all customer queries is key to ensuring the best service is delivered to their growing customer base.
If you`re looking for a career in a fast-paced, growing company who have substantial growth plans for the next 2 years, who have free parking on site and an excellent starting salary, please contact Josh Thomas on (029) 2023 6669

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