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Customer Service Manager

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    £27000 - £28000 per annum + Free on site car parking

  • Contact:

    Sonia

  • Contact email:

    StAlbans.web@brookstreet.co.uk

  • Job ref:

    ALB/691016_1566316634

  • Published:

    over 4 years ago

  • Expiry date:

    19/09/2019

  • Startdate:

    asap

Job Description

My client is seeking an exceptional Customer Service Manager as someone is leaving.

You will be working for one of the largest independent organisations within their field based in the UK.They work with premium brands within the business and are firmly established within the sector.

On a daily basis you will be managing the daily operations of the customer service team to meet all SLA`s.Support the customer service team to ensure quality and productivity targets are met.Conduct regular 1-2-1 meetings with the team and line management to maintain focus and motivation on customer service standards and targets.Resolve all customer service complaint escalations (consumers and retailers).Liaise with other departments, retailers and external partners to resolve issues promptly.Lead with professionalism during periods of change, displaying motivating and encouraging behaviours Utilise social media, telephony and online systems with exemplary attention to detail.Take responsibility for communicating Disciplinary Issues, Absence, Conflict Resolution, Pastoral Care, Well being Issues, Training and all Feedback within the team.

The salary is £27-£28K and the hours of work are Monday to Friday 9am-5pm.
Additional benefits include free on site car parking , 22 days plus bank holidays (increasing to 24 after 3 years` service, and 25 after 5 years` service) ,Private health care on completion of probation period,Salary exchange pension
So as to not miss out please send your CV
Alternatively call Sonia on 01727 812212 to discuss the role.

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