Job Description

Customer Service - Network Rail

Monday - Friday, £11.30 an hour. Temporary Contract. Leeds Train Station. Hours are varied and must be able to work Early and late shifts ranging from 6:45am - 2:15pm, 2:15pm - 11pm, 11pm - 7am

About the Role

Please note you would be required to stand on your feet all day so the ideal candidate would need to be able to do this.

The Temporary Worker will provide customer service and security support to the station team. Examples of work performed will include but not be restricted to:

1. Provide a highly visible point of contact for station users providing customer service to all, including visitors, contractors, retailers, TOC?s and customers travelling throughout the station.

2. Undertake regular station checks including contractor compliance, security, safety and equipment in accordance with relevant company standards and procedures, completing the relevant paperwork for audit purposes.

3. Respond to and record emergencies and incidents involving the general public and industry partners, as required.

4. Provide a point of contact for the reporting of faults within the station, maintaining appropriate records, reviewing and closing actions as required.

5. Actively assist and provide information to customers travelling throughout the station.

6. Check contractors have relevant risk assessments and method statements prior to issuing Permit to Work.

7. In liaison with customers, external authorities and regulators, implement plans to prevent and manage criminal activity on the station, including discouraging and preventing unauthorised persons from entering or remaining on the station.

8. Provide a proactive role in dealing with hazards or unsafe conditions, checking that all such occurrences are reported correctly.

9. Fulfil allocated duties as prescribed within Emergency Plans.

The ideal Candidate would have:

• Good Communication Skills
• Attention to details
• Approachable
• Good team work skills
• Good problem solving skills
• Work well in a fast paced environment
• Work well under pressure