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Customer Service - NHS Digital

  • Location:

    Leeds, West Yorkshire

  • Sector:

    Customer Service

  • Job type:

    Temporary

  • Salary:

    Up to £11.53 per hour

  • Contact:

    Leeds CL

  • Contact email:

    [email protected]

  • Job ref:

    HO7646_1639130880

  • Published:

    4 days ago

  • Expiry date:

    13/02/2022

Job Description

Role: Customer Service - NHS Digital

Salary: £11.53 per hour

Hours: Full time, Shift working position covering 24/7/ 365 days per year where hours worked are on a rota basis.

Location: Home working initially then Hybrid working introduced and location of the office is Leeds

Duration: Temporary contract until Jun 2022, with possibility to be reviewed for extension

The Contact Centre Advisor / Service Desk Analyst will report to the Contact Centre Team Leader. They will act as first point of contact providing timely, effective and efficient support to stakeholders including NHS Digital internal customers and the general public.

Role Overview:

  • receive, record and resolve queries/complaints where possible
  • route and monitor support / service requests including additional administrative duties across the wider team as required
  • continuously prioritise and re-prioritise the daily workload to accommodate unexpected urgent data requests and working to conflicting deadlines
  • Plan meetings and Seminars in advance with external customers and producing minutes
  • Input Data Accurately and identifying errors or inconsistences in Numerical, personal data or financial data
  • Supporting specific business functions or processes with automated applications

What we are looking for:

  • Complaints experience
  • Strong customer service skills
  • Good communication skills (both written and verbal)
  • Good attention to detail
  • Good teamwork skills
  • Able to use own initiative
  • Able to manage own workload
  • Able to work to tight deadlines
  • Able to work well in a fast paced environment
  • Able to communicate effectively with stakeholders

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