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Customer Service (Night Shift)

  • Location:

    Kent, England

  • Sector:

    Contact Centre

  • Job type:

    Temporary

  • Salary:

    Up to £10.5 per hour + WORKING FROM HOME

  • Contact:

    Paula

  • Contact email:

    paula.chapman@brookstreet.co.uk

  • Job ref:

    TUN/MDS_1629214615

  • Published:

    2 months ago

  • Duration:

    3 MONTHS

  • Expiry date:

    28/09/2021

  • Startdate:

    ASAP

Job Description

Role - Customer Service (Night Shift)
Start Date - Immediate start
End Date - 25/12/21
Hours - Mon - Thurs - 8pm till 6am or Fri - Sun - 8pm till 8am
Location - Working from home (Kent based company)
You need to ideally live within a 1 hour journey of Kent.
Pay - £10.50 per hour
Duration - Could lead to a permanent role after 3/6 months

We are looking for a temp to support one of our valued clients. This is a dynamic, fun and buzzing company in which you will support in an area that matches your skill set.

Job Duties to include.......
- Managing queries via phone, social media, email and instant chat. You`ll be the first point of contact for our customers so an attentive manner is a must.
- Reviewing and processing orders.
- Identifying any errors
-Dealing with customers via third party sellers, such as Amazon and notonthehighstreet.com.
- Liaising with courier and logistic companies to ensure the successful delivery of orders.
- Advising customers on the products we offer and supporting them in choosing the perfect bottle.

What they are looking for.....
- Previous customer service experience would be great. But if you genuinely care and want to help and love talking to people, that`s a great start!
- Be switched on and have confidence in your skills.
- Ability to build rapport with customers over the telephone, ensuring systems and procedures are adhered to.
- Tech savvy and able to pick up new programmes quickly.
- Be a team player that can adapt to a fast-paced and changing environment.
- Highly disciplined, self-motivated, and service delivery focused. Always willing to go that extra mile.
- The ability to communicate with people from across the globe
- Work flexible shifts. There are several shift options with staggered start times available. We are open 24/7 to support our customers to the max. Christmas is a key time of the year for us, and as such we are unable offer holiday during November and December

This is a temporary position until Christmas, although there may be some opportunities for permanent roles in the future.

Shift Patterns available
MON - THURS 8pm till 6am
FRI - SUN - 8pm till 8am
If you require any further information then please do not hesitate to contact Paula on

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