Job Description

A new opportunity has become available to work for a Government organisation as a Customer Service Officer (HEO band). The temporary role will be working from home, paying £46.66 an hour, and will be running up until the end of January 2022. The hours will be Monday - Friday, 9-5.

The team deal with a new and up and coming side to the Government organisation, which aims to help certain businesses take a more digital approach which will hopefully see their productivity increase. The temporary worker will be providing middle management support and operate with minimal supervision, exercising independent judgement on completing assignments. The successful candidate will be dealing with applications to this scheme, and the correspondence duties that come with it.

The worker will be working with a team of 10/20 people who deal with the communications/correspondence that goes out to the public via Email. This includes writing responses via email regarding complaints, appeals or enquiries to amend an application sent into the team.

Duties also include the interpretation of data, and loading this onto a spreadsheet, dealing with internal and external stakeholders at a senior level on a regular basis
Essential criteria:
- Previous experience working in a customer service environment.
- Attention to detail.
- Working under pressure.
- Excellent written communication skills.
- Desire to learn.
Desirable:
- Previous experience working for a Government body.
- Previous experience working in a project.

Please note, all applicants if successful will need to undergo a full pre-employment check, including a DBS check and we will need to obtain 3 years' worth of referencing.