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Customer Service - Onboarding Specialist

Job Description

Customer Service - Onboarding Specialist
Monday to Friday 08:30 - 16:30
£18,000
Permanent
Immediate start

I am recruiting for a permanent Customer Service - Onboarding Specialist for a company that is based in Coventry.

THE ROLE
You will be working in a team providing both support and training to the education sector with the implementation of a specific programme which is utilized by local and national schools. You will be ensuring that customers are given the opportunity to gain the maximum benefits from their use of the bespoke system.

DUTIES
- Provide comprehensive training to allow new customers to become fully conversant with the features and benefits of our system
- Dealing with clients and customers general queries
- Work with the Implementation Manager to continually improve processes and identify process improvement opportunities.
- Assisting with implementing and managing controls within the office
- Work closely with Service Desk advisors to ensure that support and training is delivered consistently across both the Service Desk and Implementation teams, and that processes are aligned

PERSON SPECIFICATION
-Strong Customer Services experience
- Excellent communication skills
- Ability to confidently provide support to customers with varying levels of technical ability and experience
- Ability to interpret fault descriptions provided by customers and translate these into resolutions
- Highly organised with the ability to multitask and work in a high-pressured environment
- Confident, bright

THE PACKAGE - SALARY AND BENEFITS
- £18000 with an increase after 6 months` probation
- Free onsite parking
- Medical care after 12 month
- Casual dress code

If this sounds like the perfect role for you, Please send a copy of your CV or call the office and ask for Annie

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