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Customer Service Rep

  • Location:

    Reading, Berkshire

  • Sector:

    Customer Service

  • Job type:


  • Salary:

    Up to £12.79 per hour

  • Contact:


  • Contact email:

  • Job ref:


  • Published:

    5 months ago

  • Expiry date:


  • Startdate:


Job Description

Customer Service Representative

Brook Street is currently working on behalf of our local pharmaceutical client to recruit a Customer Service team member. This is a long-term temporary role based in Reading which will run until April 2020.

Salary & Hours: £12.79/hr, Monday through Friday, 35 hours a week

Job Description
A fantastic opportunity has arisen in Green Park to join a busy and welcoming team. The purpose of this role is to provide a comprehensive range of order management and customer service to our client's groups and customers. You will need to ensure a high level of customer service is delivered and maintained in all activity relating to the order to cash end to end customer management process.

Some extra benefits to this role include free parking on-site, plus convenience stores, restaurants and gym nearby.

Key Responsibilities
" In this role you will have a direct impact on customer debt/sales through accurate processing of orders, credit, debits, rebate and returns.
" You will demonstrate effective collaboration with business partners and other teams across the country, demonstrating team work through training and development.
" Perform all activity relating to end to end order to cash process, while pro-actively maintaining low operating costs within the department
" Act as the principle contact between customers, business groups, 3rd parties and other departments
" Actively deliver solution management for customer queries and claims to resolution
" Proactive management of stock during the order management process
" Maximising availability and profitability
" Implement and demonstrate adherence to all Compliance standards
" Proactively contribute to process improvement in all areas of the role to deliver efficiencies to the business

" Previous experience of SAP is desirable
" Previous customer service office experience desirable
" Good communication skills (written and verbal) with people at all levels
" Effective telephone skills
" Effective organisational skills
" Ability to manage time, prioritise work & multi task
" Attention to detail
" Strong Customer Service focus
" Proactive approach
" Ability to work as part of a team
" Values differences within the team and adapts accordingly
" Able to gain the confidence and trust of others through honesty, integrity and authenticity.
" Systems Knowledge:
o Intermediate skills in MS Office (Outlook/Word/Excel/OneNote)
o SAP knowledge would be a major advantage
o Good keyboard skills
o Awareness of SharePoint

As my client's requirements are urgent, we will be reviewing CVs daily. Please apply directly through this advertisement.


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