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Customer Service Representative

Job Description

Customer Service Representative
Business to business
Paying up to £20,000
Full time and working 1 in 6 Saturday 8 to 12pm

As a Customer Service Representative you will work in a small dedicated team delivering and responding to all general customer service requirements whilst supporting the external needs of all customers ensuring the smooth transaction all order requirements.

Main responsibilities will include

  • Managing a high level of inbound and outbound calls
  • Complete order processing
  • Liaising with supply chain, logistics and other key internal departments
  • Updating Customer records
  • Respond to general enquiries - telephone and email
  • Completing reports where required
  • Handling any complaints in an efficient, professional and timely manner

For this position we are looking for someone that has the following skill set:

  • Experience working as a Customer Service Representative - ideally from business to business however previous experience working in business to consumer, retail or hospitality will be considered
  • Knowledge of using a CRM system
  • Excellent communication skills both verbal and written
  • Strong time management
  • Be well organised with good attention to detail
  • A high level of IT skills with a good understanding of Excel

Desirable - Previous use of SAP

**Please note that the position is based on the outskirts of Bury, St Edmunds and not in the town centre**

If you are interested in this Customer Service Representative role and would like to find out more please click apply now and the relevant consultant will be in touch to discuss the next stages in your application!


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