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Customer Service Representative

  • Location:

    Watford, Hertfordshire

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    £21000 - £23000 per annum

  • Contact:

    Victoria

  • Contact email:

    [email protected]

  • Job ref:

    WAT/153007/VS_1636392861

  • Published:

    2 months ago

  • Expiry date:

    20/12/2021

  • Startdate:

    10/11/21

Job Description

Customer Service Advisor
Watford
21-23K Depending on background
9am - 5pm Mon-Fri
The Customer Service Representative will assist customers and interface with various internal departments including Sales, Accounting, Shipping and Production, ensuring excellent service is provided.
Tasks to include:
" Provides high level of customer service by inputting and ensuring correct processing of customer orders, returns, and repairs submitted via various input methods.
" Processes invoice orders and prepares/sends paper and email invoices to customers
" Participates in process improvement efforts to build capacity, improve service, and improve quality on an as needed basis
" Assists customers via phone, live chat, and e-commerce with questions regarding products, pricing, order details and first level technical assistances
" Assists with coordination of Shipping, Production, Accounting, and Quality Control with levels II & III when needed.

What we need from you:
" Excellent communication skills both written and verbal
" Computer literate to intermediate level
" Passion for customer service
" English and maths GCSE or equivalent

In return if you are successful applicant you will receive a fantastic salary working between 8am and 5pm Monday to Friday. Benefits include pension, free parking, 20 days holiday, 8 bank holidays. 24hr- 7 days a week gym on the business park with discounted membership
Extremely nice surroundings including a park café. Free bus service from Watford junction to and from Croxley business park, plus you will receive full training for this role.

If You are interested in this role and feel that you are suitable please email me if I have not responded within 48 hours that unfortunately you would not have been selected.

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