Customer Service Representative
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Location:
Rugby
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Sector:
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Job type:
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Salary:
Up to £19993 per annum
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Contact:
coventry
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Contact email:
coventry.web@brookstreet.co.uk
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Job ref:
COV/18013_1642177796
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Published:
about 2 years ago
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Expiry date:
25/02/2022
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Startdate:
17/01/22
Job Description
ARE YOU LOOKING FOR A CUSTOMER SERVICE ROLE?
Monday-Friday varied Shift Pattern
Salary £19,993
there is a fantastic opportunity for candidates who have experience in retail, hospitality and other customer service positions who are seeking a rewarding and stable opportunity with a leading integrated parcel business. Due to the nature of our business, be prepared to work a 40-hour week on a shift pattern that allows us to provide the best service possible to our customers
The main responsibilities for this role are:
- To ensure all communication with customers is in a professional and timely manner and resolved to the customer`s satisfaction using the appropriate channels
- Develop a full understanding of DHL Parcel UK services and products and all relevant DHL Parcel UK operating systems.
- Promote self-service and alternative products to new and existing customers
What you need:
o Planning and organisation skills with the ability to multi task whilst working under pressure.
o Excellent customer focus and attention to detail.
o Experience in dealing with tough situations and negative customer feedback is desirable.
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