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Customer Service Representative - 12 Month FTC

  • Location:

    Coventry, West Midlands

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    £19000 - £20000 per annum

  • Contact:

    Chloe

  • Contact email:

    [email protected]

  • Job ref:

    COV/18935_1652182486

  • Published:

    about 2 months ago

  • Expiry date:

    21/06/2022

  • Startdate:

    20/06/22

Job Description

£19000-£20000 with bonus up to 1k-2k
Immediate start!
12 Month Fixed Term Contract

40 Hours Per Week (Office based) - Hours between 7:30am-7.30pm on a rotating shift pattern

My Client based just outside of Coventry City Centre is looking for a Customer Service Advisor to join their vibrant team who are looking for a long lasting career!

The company you would be joining pride themselves on providing excellent customer service to all customers, they serve customers within the growing marker to foreign exchange and payment requirements of global businesses and personal clients.

Benefits:
- On site parking
- Pension
- EAP
- Life Insurance
- On site canteen
- Electric car scheme
- Extra holiday for your birthday
Daily tasks:
- First point of contact with customers over the phone
- Updating and keeping track of databases
- Organising follow up conversations
- Fact finding
- Liaising with banks on payment queries
- Dealing with charges and refunds and overrides
- Preparing documents for the Legal department
- Handling customer escalations and resolve complaints appropriately
- Identifying and working to build rapport and relationships with customers

Candidate requirements:
- Self-motivated
- Previous customer service experience is essential
- Excellent English written and verbal is essential
- Energetic and enthusiastic
- Excellent time management
- Stable work history
- Reliable and punctual
- Previous experience of working within a team
- Highly organised

If interested in this role please click APPLY NOW, a member of the team will be in touch if successful.

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