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Customer Service Representative

  • Location:

    Rugby, Warwickshire

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    Up to £19993 per annum

  • Contact:

    coventry

  • Contact email:

    [email protected]

  • Job ref:

    COV/18013_1642349683

  • Published:

    4 months ago

  • Expiry date:

    27/02/2022

  • Startdate:

    17/01/22

Job Description

ARE YOU LOOKING FOR A CUSTOMER SERVICE ROLE?

Monday-Friday varied Shift Pattern
Salary £19,993

there is a fantastic opportunity for candidates who have experience in retail, hospitality and other customer service positions who are seeking a rewarding and stable opportunity with a leading integrated parcel business. Due to the nature of our business, be prepared to work a 40-hour week on a shift pattern that allows us to provide the best service possible to our customers

The main responsibilities for this role are:

  • To ensure all communication with customers is in a professional and timely manner and resolved to the customer`s satisfaction using the appropriate channels
  • Develop a full understanding of DHL Parcel UK services and products and all relevant DHL Parcel UK operating systems.
  • Promote self-service and alternative products to new and existing customers


What you need:
o Planning and organisation skills with the ability to multi task whilst working under pressure.
o Excellent customer focus and attention to detail.
o Experience in dealing with tough situations and negative customer feedback is desirable.

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