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Customer Service Representative

Job Description

Customer Service Role - Temporary Long Term Roles - Start Date ASAP - £10.86 per hour - Monday to Friday 37 hours per week

The Customer Service Advisor role is a vital part of the OPG Helpline, with the main duties being answering incoming telephone calls and dealing with customer queries about OPG's services. You will play an important role by advising and guiding customers that are supporting vulnerable adults who have started to lose or have lost mental capacity. Therefore, it's crucial that you can demonstrate empathy and understanding towards customers and maintain professionalism in this role. You will receive 3 week intensive training along with 4-6 weeks worth of buddying whilst learning your new role. This employer is a fantastic place to work offering a range of development opportunities and health and wellbeing support.

This role is Contact Centre based, with the main duties of Customer Service Advisors answering customer queries relating to the Mental Capacity Act 2005 and about OPG's services. This includes powers of attorney and the supervision of court appointed deputies. Advisors also play an important role by coaching and guiding our customers that are supporting vulnerable adults who have started to lose or have lost mental capacity. Therefore, it's important that Advisors have the ability to show empathy and understanding towards our customers.

Customer Service Advisors receive regular management support, and all members of the team work together to achieve our targets. The work mainly involves communicating with our customers verbally by telephone but also in writing, and completing the related administrative work following each interaction with a customer. This includes updating our case management system, communicating and collaborating with colleagues across the business, among other tasks.

Essential skills are

* Excellent communication

* Good IT Skills

* Compassionate nature


The roles are subject to passing a clear standard DBS and a full 3 years referencing
Please apply online with your current CV in WORD Format

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