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Customer Service Representative

  • Location:

    Crick, Northamptonshire

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Caitlin

  • Contact email:

    [email protected]

  • Job ref:

    COV/18926_1655744358

  • Published:

    13 days ago

  • Expiry date:

    1/08/2022

  • Startdate:

    16/05/22

Job Description

Customer Support Coordinator

Salary £22,500 - £25,000 (DEPENDING ON EXPERIENCE)

(ATTRACTIVE CUSTOMER SERVICE SALARY)

Monday-Friday 8:00am-5:00pm

Duties:

  • Promptly dealing and responding quickly to customer enquiries by telephone and email in adherence with the enquiry procedure. Act as secondary contact for all customers
  • Accurately processing customer orders in a timely manner on SAP from various sources (parts / machines / internal / external)
  • Coordinating the entire process from point of machine order through to delivery in line with customer`s delivery requirements, including liaising with procurement manager



Skills Needed:

  • Development potential - Has the potential to move a minimum of one further level in the organisation
  • Customer centricity - must have the ability to think beyond the status quo in order to ensure the organisation exceeds our customers` expectations;
  • Drive - fully focused on delivering, unwilling to accept missing "the numbers", driven to provide excellent customer service as standard;
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