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Customer Service Representative

  • Location:

    Nottingham, Nottinghamshire

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    £20000 - £25000 per annum

  • Contact:

    Alicia

  • Contact email:

    [email protected]

  • Job ref:

    NOT/11099_1656089495

  • Published:

    about 2 months ago

  • Expiry date:

    5/08/2022

  • Startdate:

    25/07/22

Job Description

Brook Street are excited to be working with a continuously growing mortgage broker with an industry name recognition and are looking for a Customer Service Representative to join their growing team.

Based in Nottingham City Centre
35 hours per week Monday - Friday 9-5
£20,000 - £25,000 depending on experience
Great way to get your foot in the door if you're an aspiring Mortgage Advisor!

As a Customer Service Representative your responsibilities will include
-Being the first port of call for all customers via Telephone
-Check on key lender service levels regularly, communicate findings to admin and advisers.
-Process holiday requests, ensuring adequate cover is available to sustain service levels.
-Escalate issues which cannot be resolved within the team, to the Business Manager.
-Create great working relationships to liaise with advisors and other stakeholders

To be successful in the is role the candidate will need
- Carry out the role of dedicated sales and client servicing person.
-Work well as part of a team.
-Understand team workload on a daily basis, to deploy team resources effectively.
-Monitor productivity and quality of work within the team.
-Forward plan to anticipate where resources will be best utilized.
-Collate data and manage the data
-Use MIDAS

If this sounds like the role for you, apply now or send your cv

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