Customer Service Representative
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Sector:
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Job type:
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Salary:
Negotiable
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Contact:
Caitlin
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Contact email:
caitlin.gibson@brookstreet.co.uk
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Job ref:
COV/18926_1656340414
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Published:
almost 2 years ago
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Expiry date:
8/08/2022
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Startdate:
16/05/22
Job Description
Customer Support Coordinator
Salary £22,500 - £25,000
(ATTRACTIVE CUSTOMER SERVICE SALARY)
Monday-Friday 8:00am-5:00pm
Duties:
- Promptly dealing and responding quickly to customer enquiries by telephone and email in adherence with the enquiry procedure. Act as secondary contact for all customers
- Accurately processing customer orders in a timely manner on SAP from various sources (parts / machines / internal / external)
- Coordinating the entire process from point of machine order through to delivery in line with customer`s delivery requirements, including liaising with procurement manager
Skills Needed:
- Development potential - Has the potential to move a minimum of one further level in the organisation
- Customer centricity - must have the ability to think beyond the status quo in order to ensure the organisation exceeds our customers` expectations;
- Drive - fully focused on delivering, unwilling to accept missing "the numbers", driven to provide excellent customer service as standard;
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