Job Description

Brook Street Recruitment is working with our client in Mallusk to recruit a new full time and permanent Customer Service Representative

KEY RESPONSIBILITIES:

• Daily process and input of all customer orders and distribution accounts.
• Provide daily operational reports that are accurate and timely.
• Run stock reports to check for product availability.
• Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.
• Perform accurate and timely data entry for receiving order allocation, shipping and inventory management.
• Trace orders as required and notifies customers of any activity concerning their order.
• Ensure accurate and timely client and vendors billing...
• Input all receipts, putway moves, picks, shipments and cycle counts
• Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
• Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.
• Report customer feedback to management, including any signs of customer dissatisfaction.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding

CRITERIA

• Office based customer service experience - no job hoppers
• Strong communication skills - verbal and written
• PC Literate and proficient with Microsoft Suite
• Good customer service and problem solving skills

Salary will depend on background £22-25k per annum - depending on experience

Please send CV to Colleen Farquharson via the apply link