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Customer Service Representative

  • Location:

    Coventry, West Midlands

  • Sector:

    Admin & Secretarial

  • Job type:

    Temporary

  • Salary:

    Up to £10.5 per hour

  • Contact:

    Michelle

  • Contact email:

    coventry.web@brookstreet.co.uk

  • Job ref:

    HK7404_1628181281

  • Published:

    2 months ago

  • Expiry date:

    16/09/2021

  • Startdate:

    05/08/21 17:28:35

Job Description

Fantastic opportunity to join a great company with a supportive team in Coventry CV3 (Office based). My client is looking for someone with strong customer service and Administration skills.

You will be responsible for providing 5* customer service and administration. As well as being organised, a good problem solver and be able to work with people at all levels with a strong focus on customer resolution.

" 12-week Temporary contract with the potential to be extended for the right candidate
" £10.50 p/h paid weekly
" Rotating shift patterns - Mon/Sun 6am - 8pm
" 37.5 hours a week
" Coventry CV3 - In office
" Full training provided

The Job:
- Dealing with customer queries
- Scheduling
- Customer services over the phone and email.
- Dealing with customers, sellers, and couriers to arrange for repairs and services
- Support the team with general administration and support duties
- Handling inbound and outbound calls, e-mails with Customers and Partners
- Resolve consumer issues and complaints including consistent follow up and escalation where necessary


The Person:
- Strong customer service background
- GSCE in English & Maths Grade C or above is essential
- IT skills
- Confident over the phone
- Problem solving
- Able to manage workload and meet deadlines
- Customer complaints experience (Desirable)



If interested in the role and you have the relevant skills and experience please click APPLY NOW. The relevant consultant will be in touch if successful

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