Job Description

Customer Service Representative

Cardiff

£19,160 - £20,640

08:00 am - 10:00 pm - 37 hours p/w

Overview

• We're all doing our bit to make a difference, whether that's helping customers pay their tax and claim financial support, or making it hard for the dishonest minority to cheat the system.
• We couldn't do all this without our dedicated workforce - we're one of the largest organisations in the UK, and we pride ourselves on our diverse and inclusive working culture.
• Are you great with people, helpful and enthusiastic?
• As a Customer Services consultant you'll be the first point of contact for our customers, providing a first-rate service by phone, letter, email and webchat.
• You'll seek to resolve customer queries at the first point of contact where possible, and use your brilliant communication skills to handle sometimes complex but rewarding conversations.
• You'll get real responsibility and opportunities to develop your career. You'll join a friendly and welcoming team, and receive plenty of support to help you reach your potential.
• No experience is necessary as full training will be given. You will also be enrolled on our Operational Delivery Apprenticeship scheme. It's a fantastic way to learn while you earn, build valuable skills and gain a recognised qualification.

What will I be doing?

Your duties will depend on the line of business you join - however, all business areas expect your duties to include:

• speaking to customers on the phone, helping them with their questions or issues

• taking payments by phone, letter and our online services
• creating customer records and keeping them up to date
• using webchat and email to support our customers online.

(This list is not exhaustive and you may be required to do other duties when required

Are you who we're looking for?

You'll need to be able to demonstrate:

• great communication skills - both written and verbal
• dedication to providing a brilliant service for our customers
• ability to handle both enjoyable and fast-paced conversations
• ability to provide information, quickly and clearly
• can-do attitude and a real passion for supporting people
• a proficiency in maths and the ability to deal with basic calculations

We're striving to be the best customer service organisation in the UK and we need fantastic people like you to help us achieve this.