Job Description

Customer Service / Admin Advsior

Location: Harrow
Full-Time | Permanent
Salary: £28,000 per annum
Monday-Friday | 08:00-18:00 (Winter) / 08:00-17:00 (Summer)

Ready to join a growing team and make a real difference in a dynamic, customer-focused business?
our client is on the lookout for an enthusiastic and experienced Customer Service Agent to join our busy, friendly team. This is more than just a call handling job - it's a crucial role that helps shape the customer experience from start to finish.

If you've worked as a Repairs Administrator, Planner, or Dispatcher - and have a passion for delivering top-tier customer service - we want to hear from you!

Your duties:

• Handling inbound and outbound customer calls and emails
• Booking and scheduling jobs for our engineering team
• Managing diaries and ensuring timely job completions
• Following up with customers and resolving queries quickly
• Raising POs and invoices, ordering parts, and managing stock needs
• Running reports and ensuring compliance standards are met
• Taking ownership of issues, escalating where necessary, and ensuring fast, effective resolutions
• Ensuring a high-quality customer journey from start to finish

What You'll Need:

• Solid experience in customer service or call operations
• Experience with scheduling, planning, or repairs admin
• Strong working knowledge of Outlook, Excel & email management
• Excellent communication and people skills
• Ability to work independently and use your initiative
• A proactive mindset and attention to detail

What You'll Get in Return:

• Competitive salary of £28,000
• 20 days holiday + bank holidays
• Progression & personal development plans
• Relaxed dress code (uniform coming soon!)
• Supportive and friendly working environment
• Flexible rota: on-call 1 week in 7 and Saturday shift (1 in 7) with a day off in the week

Apply now

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.