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Customer Service / Contact Advisor

  • Location:

    Newcastle upon Tyne, Tyne and Wear

  • Sector:

    Customer Service

  • Job type:


  • Salary:

    Up to £9.94 per hour

  • Contact:


  • Contact email:

  • Job ref:


  • Published:

    2 months ago

  • Duration:

    6 months

  • Expiry date:


  • Startdate:


Job Description

Are you looking for a new opportunity in the public sector in Newcastle? Do you have excellent customer service skills? If this sounds like you, please read on to find out more about this exciting opportunity.

We are thrilled to support our well established and high profile public sector client in their search for temporary Customer Contact Advisors.

Key Facts

Pay Rate: £9.94 per hour
Contract: Temporary, extension highly likely
Location: Home-based initially, then based in Newcastle City Centre office
Hours: 37 hours a week, Monday to Friday, with potential weekends

Possible temporary to Permanent opportunity after 6 months.

Start date - 1st September 2021 (subject to compliance deadlines)

Job Purpose

Responsible for providing an exceptional customer experience to those contacting our client, via multiple channels (calls/emails/web), providing first line resolution for customers seeking advice or sharing information of concern and accurately recording this information onto appropriate systems.

As the ideal candidate, you will;

  • Have a background in customer service / contact centre and Care ( Care is not essential )
  • Be a skilled communicator with a professional telephone manner
  • Able to work towards targets
  • Possess excellent organisational skills
  • Possess a keen eye for detail with a high level of accuracy

Must have:
A minimum of 6 months Contact centre / Customer service experience.
A suitable environment to work from home.
Able to work flexible hours.

If you have the skills and knowledge we're looking for, we'd love to hear from you! Please do not hesitate to submit your online application today!

Due to the high volume of candidates responding to our adverts we are not always able to provide feedback on your application. If you do not hear from us within the next five working days, please assume you have been unsuccessful on this occasion.


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