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Customer Service Specialist

  • Location:

    Barrow-Upon-Humber, Lincolnshire

  • Sector:

    Admin & Secretarial, Contact Centre, Customer Service

  • Job type:


  • Salary:

    Up to £20000 per annum + Overtime available £14.43 ph

  • Contact:


  • Contact email:

  • Job ref:


  • Published:

    4 months ago

  • Expiry date:


  • Startdate:

    25/01/21 09:18:39

Job Description

Customer Service based role working in a COVID secure office HQ.

This is a temporary to permanent contract, with fantastic opportunities for development and progression.

£20,000 per ammun with opportunity for overtime at time at half.

Monday - Friday

Working Hours: 09:00 - 5:30pm

Location: Barton Upon Humber

Start Date - 25th January 2021

Who you will be working for:

Our client is the UK's number 1 retailer in their specialised product! They are a privately-owned, family-run business which is passionate about their product.

Our client delivers a world-class customer experience at all times and offers amazing career opportunities within the business!

The Role:

Our client's success has allowed them to rapidly grow in 2020, in which they are now recruiting for candidates to join their journey!

Our client are recruiting for client/customer service specialist to join a friendly team. You will be answering inbound calls and providing a high level of customer service at all time.

What our client offers:

A competitive basic salary plus a quarterly bonus incentive
Free on-site Gym for all employees to use
Free on-site parking
Smart Casual dress code as well as dress down Fridays - every Friday
A relaxed and friendly working environment
A Fantastic training programme and opportunities for career

What you will be responsible for:

  • Ensuring you deliver excellent customer service at all times
  • Taking Inbound calls and occasional outbound calls to Customers
  • Achieving all KPI targets which have been set for the day
  • Handle internal and external customer queries, via telephone, email or any other source of communication
  • Resolve issues or any complaint's you may receive on the telephone or email
  • Pro-actively resolve potential customer issues
  • Work as a team to achieve the weekly targets
  • Build relationships
  • Offer problem solving solutions and follow up with customers / departments with a can do attitude
  • Accurately record any data provided at all stages of the customers process

Personal competencies our client is looking for:

  • Personal effectiveness and an ability to empathise with customers
  • Fully committed to providing the highest level of customer service.
  • Effectively communicates the brand values to the customer

Required abilities:

  • Strong communication skills (including verbal and written)
  • Ability to capture data accurately
  • Ability to listen attentively and hear important information
  • Computer Literacy and excellent keyboard skills
  • Overall Literacy skills to a high standard
  • Previous customer service experience (Face to face or via telephone)

We want to hear from you, if you have customer service experience from/or any of the following industries:

Contact centres
Many More..


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