Customer Service Specialist
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Sector:
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Job type:
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Salary:
Up to £20000 per annum + Overtime available £14.43 ph
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Contact:
Katy Harland
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Contact email:
hull.branch@brookstreet.co.uk
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Job ref:
HH2247_1612976892
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Published:
about 3 years ago
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Expiry date:
25/02/2021
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Startdate:
ASAP
Job Description
Customer Service based role working in a COVID secure office HQ. (NOT WORKING FROM HOME)
This is a temporary to permanent contract, with fantastic opportunities for development and progression.
£20,000 per annum with opportunity for overtime at time at half.
Monday - Friday
Working Hours: 09:00 - 5:30pm
Location: Barton Upon Humber
Start Dates - ASAP
Who you will be working for:
Our client is the UK's number 1 retailer in their specialised product! They are a privately-owned, family-run business which is passionate about their product.
Our client delivers a world-class customer experience at all times and offers amazing career opportunities within the business!
The Role:
Our client's success has allowed them to rapidly grow in 2020, in which they are now recruiting for candidates to join their journey!
Our client are recruiting for client/customer service specialist to join a friendly team. You will be answering inbound calls and providing a high level of customer service at all time.
What our client offers:
A competitive basic salary plus a quarterly bonus incentive
Free on-site Gym for all employees to use
Free on-site parking
Smart Casual dress code as well as dress down Fridays - every Friday
A relaxed and friendly working environment
A Fantastic training programme and opportunities for career
What you will be responsible for:
- Ensuring you deliver excellent customer service at all times
- Taking Inbound calls and occasional outbound calls to Customers
- Achieving all KPI targets which have been set for the day
- Handle internal and external customer queries, via telephone, email or any other source of communication
- Resolve issues or any complaint's you may receive on the telephone or email
- Pro-actively resolve potential customer issues
- Work as a team to achieve the weekly targets
- Build relationships
- Offer problem solving solutions and follow up with customers / departments with a can do attitude
- Accurately record any data provided at all stages of the customers process
Personal competencies our client is looking for:
- Personal effectiveness and an ability to empathise with customers
- Fully committed to providing the highest level of customer service.
- Effectively communicates the brand values to the customer
Required abilities:
- Strong communication skills (including verbal and written)
- Ability to capture data accurately
- Ability to listen attentively and hear important information
- Computer Literacy and excellent keyboard skills
- Overall Literacy skills to a high standard
- Previous customer service experience (Face to face or via telephone)
We want to hear from you, if you have customer service experience from/or any of the following industries:
Retail
Hospitality
Contact centres
Sales
Travel
Care
Graduates
Many More..
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