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Customer Service Team Advisor

  • Location:

    Edinburgh, Central Belt, Scotland

  • Sector:

    Customer Service

  • Job type:


  • Salary:

    Up to £8.36 per hour

  • Contact:


  • Contact email:

  • Job ref:


  • Published:

    about 1 year ago

  • Expiry date:


  • Startdate:

    September 2019

Job Description

Customer Service Team Advisor (Contact Centre)

This is a customer service/contact centre role (inbound enquiries only).

Main Duties include:

Dealing effectively with inbound enquiries (telephone or email) from the general public and Insolvency Practitioner network

Identifying information on internal case management systems

Accurately updating files and recording the outcome of enquiries

Supporting customers using Government digital services

Acting as an administrative liaison with internal and external stakeholders

Responding appropriately to any complaints

Skills required:

Excellent communication/customer service skills

Excellent typing skills (speed and accuracy)

Efficient users of Word, Excel and Outlook

Able to carry out internet searches

Work on your own initiative and to tight and demanding deadlines

Work with a flexible approach and have the ability to multi-task

Adapt to changing situations within the office and responds with energy and commitment

Work as a part of a team and have a positive and can-do attitude.


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