Customer Service Team Advisor
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Location:
Edinburgh
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Sector:
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Job type:
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Salary:
Up to £8.36 per hour
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Contact:
Edinburgh Brook Street
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Contact email:
edinburgh@brookstreet.co.uk
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Job ref:
HH8195_1573483657
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Published:
over 4 years ago
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Expiry date:
11/12/2019
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Startdate:
November 2019
Job Description
Customer Service Team Advisor (Contact Centre)
This is a customer service/contact centre role (inbound enquiries only).
Main Duties include:
Dealing effectively with inbound enquiries (telephone or email) from the general public and Insolvency Practitioner network
Identifying information on internal case management systems
Accurately updating files and recording the outcome of enquiries
Supporting customers using Government digital services
Acting as an administrative liaison with internal and external stakeholders
Responding appropriately to any complaints
Skills required:
Excellent communication/customer service skills
Excellent typing skills (speed and accuracy)
Efficient users of Word, Excel and Outlook
Able to carry out internet searches
Work on your own initiative and to tight and demanding deadlines
Work with a flexible approach and have the ability to multi-task
Adapt to changing situations within the office and responds with energy and commitment
Work as a part of a team and have a positive and can-do attitude.
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