Job Description

Customer Service Team Advisor (Contact Centre)

This is a customer service/contact centre role (inbound enquiries only).

Main Duties include:

? dealing effectively with inbound enquiries (telephone or email) from the general public and Insolvency Practitioner network

? identifying information on internal case management systems

? accurately updating files and recording the outcome of enquiries

? supporting customers using Government digital services

? acting as an administrative liaison with internal and external stakeholders

? preparing correspondence

? responding appropriately to any complaints

? administrative tasks.


Skills required:

? excellent communication/customer service skills

? excellent typing skills (speed and accuracy)

? efficient users of Word, Excel and Outlook

? able to carry out internet searches

? to be able to work on your own initiative and to tight and demanding deadlines

? to be flexible in approach and have the ability to multi-task

? to adapt to changing situations within the office and responds with energy and commitment

? the ability to work as part of a team

? the ability to be positive and have a can-do positive attitude