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Customer Service Team Advisor

  • Location:

    Edinburgh, Scotland

  • Sector:

    Customer Service

  • Job type:

    Temporary

  • Salary:

    Up to £8.36 per hour

  • Contact:

    Arlene

  • Contact email:

    edinburgh@brookstreet.co.uk

  • Job ref:

    HH8195_1560184140

  • Published:

    14 days ago

  • Expiry date:

    10/07/2019

  • Startdate:

    10/06/19 17:15:00

Job Description

Customer Service Team Advisor (Contact Centre)

This is a customer service/contact centre role (inbound enquiries only).

Main Duties include:

? dealing effectively with inbound enquiries (telephone or email) from the general public and Insolvency Practitioner network

? identifying information on internal case management systems

? accurately updating files and recording the outcome of enquiries

? supporting customers using Government digital services

? acting as an administrative liaison with internal and external stakeholders

? preparing correspondence

? responding appropriately to any complaints

? administrative tasks.


Skills required:

? excellent communication/customer service skills

? excellent typing skills (speed and accuracy)

? efficient users of Word, Excel and Outlook

? able to carry out internet searches

? to be able to work on your own initiative and to tight and demanding deadlines

? to be flexible in approach and have the ability to multi-task

? to adapt to changing situations within the office and responds with energy and commitment

? the ability to work as part of a team

? the ability to be positive and have a can-do positive attitude

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