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Customer Service Team Leader

Job Description

Role: Customer Service Team Leader
Location: Westerham
Hours: 9am - 5pm
Salary: £25,000

A great opportunity for a Customer Service Team Leader to join a well established team in Westerham.
My Client is looking for a candidate with strong management skills and knowledge of stock and order processing.

In this role, you will be fully involved in the day to day running of the Customer Service department, allocating the workload accordingly, relevant to each members experience and knowledge of various departments.

You will be the first point of communication between the business and customers. You will also be responsible for raising customer complaints to the relevant Sales Manager.
Other duties will be to assist in hiring new staff, recommend training courses, coordinate and conduct training, manage the teams appraisals and ensure all the training records are kept up to date.

Required Skills
-ISO knowledge
-Stock / Order Processing
- Management skills
- Excellent communication
- Minute taking
- Complaint Handling

If you are interested and would like more information about the role/company, apply today!

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