Role: Customer Service Team Leader
Hours: 9am - 5pm
A great opportunity for a Customer Service Team Leader to join a well established team in Westerham.
My Client is looking for a candidate with strong management skills and knowledge of stock and order processing.
In this role, you will be fully involved in the day to day running of the Customer Service department, allocating the workload accordingly, relevant to each members experience and knowledge of various departments.
You will be the first point of communication between the business and customers. You will also be responsible for raising customer complaints to the relevant Sales Manager, building strong relationships with Customers, Suppliers and their Warehouses.
You will be working closely with the Support Services Manager to resolve issues with financial issues such as Credit notes, stock, margins and accurals.
Other duties will be to assist in hiring new staff, recommend training courses, coordinate and conduct training, manage the teams appraisals and ensure all the training records are kept up to date.
You will need:
- ISO knowledge
- Experience with Stock Management / Order Processing
- Management skills
- Excellent communication
- Minute taking
- Complaint Handling
- Experience using a CRM system
If you are interested and would like more information about the role apply today!
Due to the high volume of responses, we are unable to respond to every applicant. We will aim to get back to shortlisted candidates within 5 working days. If you do not hear from us within that time fram, you will not have been shortlisted.
Thank you for your understanding.