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Customer Service Team Leader

Job Description

One of our Public Sector clients is looking for Process Team Leader to manage a small team based in Exeter City Centre. This role will be a customer facing, in office post and will be temporary ongoing, 6 initially for 6 months with the potential to continue. You must be able to evidence on your CV that you have at least 12 months of recent team leading experience.

Reporting to the Operations Manager, you will be responsible for creating an environment which allows the application service to deliver the needs of a demanding agenda, whilst being a great place to work for your team.

Application team leaders will be responsible for the day-to-day management of the service as well as floor walking to support the advisers. Team Leaders will have line management responsibility for a team of process advisers and should always lead by example. You will be the point of escalation for non-standard events where the process assistants require support or guidance.

This role will offer a pay rate of £12.66p/h, working Monday to Friday 9.00am to 5.30pm.

For this role, you must be a UK passport holder or hold Indefinite Leave to Remain in the UK as well as willing to make payment for a basic disclosure which Brook Street process through a fast-tracking service. This payment is refunded back to you pending successful checks and completing four weeks in post.

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