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Customer Service Team Leader

Job Description

This is a fantastic opportunity to join a leading company within their field, you will be joining a team of existing Team Leaders and play a crucial part in managing between 10-12 Customer Service Executives.

Salary: £28,000
Benefits: 25 days holiday + 8 bank holidays, 10% employer contribution pension, onsite gym, onsite restaurant, training and progression
Hours: Shift work, the earliest is 8.30am and latest is 5.30pm Monday - Friday, may need to working 1 Saturday every few weeks
Hybrid working, 3 days from home & 2 days in the office

You will have experience leading a team (a minimum of 2 years is ideal) and ideally have worked within the Financial Services sector previously or call centre environment.

Some of your duties will include:
Managing the teams performance against KPI's and objectives
Lead and manage staff in line with company policies including training and development, 1 to 1's, performance appraisals and grievance & disciplinary issues
Management of relationship with customers and 3rd party providers
Recording and analysing the team productivity and quality statistics

If you would like to apply for this position then please send your CV across

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