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Customer Service Team Leader

Job Description

Salary - £27,000 - £33,000

Location - St. Ives, Office based

Hours - Mon-Friday 08.00 - 17.30

Ready to lead the charge in revolutionising the UK's energy landscape? We're on the hunt for a Customer Services Team Leader to spearhead our mission of delivering exceptional service to 1.5 million homes relying on our platform. Picture yourself at the helm, guiding our team through the intricate web of ecommerce and energy logistics, ensuring every customer interaction is a testament to our commitment to excellence.

Not just another energy company. We're trailblazers, pioneers of innovation in the domestic heating oil market. Our secret sauce? A blend of cutting-edge technology and unwavering dedication to our customers. But here's the kicker - we're not about corporate hierarchies or stuffy dress codes. We're a tight-knit crew of passionate individuals, united by our drive to make a real difference in the lives of those we serve.

Your Role and Impact:
Picture yourself as the captain of a ship, steering our customer service team through the choppy waters of customer queries and concerns. Your leadership will shape the very fabric of our team, fostering a culture of positivity, excellence, and resilience. From empowering team members through effective communication to championing quality in every customer interaction, your impact will be felt far and wide.

What Makes You Ideal:
So, what sets you apart? It's not just about your resume (though, that's important too). It's your ability to inspire and lead, your unwavering commitment to service excellence, and your knack for turning challenges into opportunities. Whether you're coaching team members to reach their full potential or collaborating across departments to drive collective success, you're the driving force behind our team's success.

Your Time and Our Commitment:
Work-life balance isn't just a buzzword here - it's a way of life. With limited weekend work, and a supportive environment, you'll have the freedom to excel in your role while still making time for the things that matter most.

The Rewards:
But wait, there's more! In addition to a competitive salary, we've got your back when it comes to your health, well-being, and personal development. From healthcare and pension plans to generous holiday allowances and fitness perks, we've got you covered.

join us and let's change the world together!

Please hit the apply button, call Fraser on 07483932058 or email

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