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Customer Service Team Leader

  • Location:

    Aylesbury

  • Sector:

    Contact Centre

  • Job type:

    Permanent

  • Salary:

    Up to £31000 per annum

  • Contact:

    Holly

  • Contact email:

    [email protected]

  • Job ref:

    HWY/594326_1719582777

  • Published:

    18 days ago

  • Expiry date:

    28/07/2024

  • Startdate:

    15/07/24

Job Description

Join a Forward-Thinking, Innovative Team!


Are you ready to take the next step in your career with a company that's transforming the industry? We're looking for an enthusiastic and motivated Corporate Account Team Leader to join our dynamic team. This is not just another customer service role-this is an opportunity to lead, inspire, and make a real impact.


Why You'll Love Working Here:
1. Innovative Vision: We are at the forefront of revolutionising our field. Our mission is to create a better, more efficient future.
2. Career Growth: Your development is our priority. With comprehensive training programs, coaching, and career development opportunities, we ensure you have everything you need to thrive and grow within the company.
3. Supportive Environment: Join a team that values diversity and champions equality. We believe that different perspectives and backgrounds foster creativity and drive real results.

4 Fantastic Benefits:
Generous Holidays: Enjoy 24 days of holiday per year, plus bank holidays, with the option to buy or sell additional days.

Health and Wellbeing: Access medical and dental plans for you and your family.
Exclusive Discounts: Benefit from high street discounts and family-friendly policies through our perks program.


Your Role:
As a Corporate Account Team Leader, you'll be at the heart of our customer service operations, leading a team and managing key corporate client relationships. Here's what your exciting day-to-day will look like:


Team Leadership: Inspire and manage your team to increase productivity and deliver outstanding service.

Client Management: Act as the primary point of contact for corporate clients, ensuring satisfaction, retention, and successful contract compliance.
Growth and Development: Drive revenue by retaining existing clients and identifying opportunities for expanding service offerings.
Operational Excellence: Quickly assess and resolve operational issues, from health and safety concerns to service changes.
Data-Driven Insights: Use Power BI to compile and present management information for customer reviews.
Financial Management: Maintain client accounts and ensure debt positions are aligned with contractual commitments.
Strategic Engagement: Attend meetings to stay updated on existing contracts, identify development opportunities, and build strong relationships.


What We're Looking For:
Experience: At least 3 years in account management with a proven record of achieving KPIs.
Leadership Skills: Previous experience managing a small team.
Analytical Mindset: Strong ability to assess issues quickly and recommend effective solutions.
Resilience: Able to work effectively under pressure and handle challenges with ease.

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