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Customer Service Team Leader - Financial Services

Job Description

Your responsibilities will include driving efficiency, supporting strategic initiatives, and spearheading improvement opportunities. Collaborate on innovative resourcing strategies to foster cost-effective growth while prioritising regulatory compliance and fair customer treatment.

With a focus on people development and performance management, you'll ensure a motivated and engaged team.

Elevate your career and make an impact!

Competitive salaries and a generous bonus scheme

25 days paid holiday, plus bank holidays

Three paid days a year to volunteer at a local charity of your choice

Healthcare, life assurance and pension contributions

Training, team building and management development programmes

Enhanced maternity, paternity and adoption leave

Job Details:

  • Type: Full-time, 9-Month Fixed Term Contract (FTC), with potential permanent opportunity
  • Location: Peterborough
  • Salary: Up to £30k

Required Skills & Qualifications:

  • Managerial experience in Financial Services or Customer Service operations.
  • Experience of Change Management or implementations of large projects/ changes within a business
  • Familiarity with Contact Centre Workforce Management (WFM) and telephony technologies.
  • Experience in utilising procedures and controls to manage risks, complaints, breaches, and business continuity plans.
  • Demonstrated track record of delivering exceptional customer service and setting high standards.
  • Excellent communication skills, with a knack for negotiation and facilitating change.
  • Strong problem-solving abilities with a proactive approach to issue resolution.
  • Effective time management and workload prioritisation skills.
  • Experience in team management and development.

If you're excited about this opportunity and have the relevant experience, we invite you to apply by submitting your CV and cover letter. Let's embark on this journey together!

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