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Customer Service Team Manager (Call Centre)

Job Description

Do you have both call centre experience and experience with managing staff within a call centre environment? If so, this is the perfect role for you if you are looking for a fast paced, challenging and growing work place.

MUST HAVE:
Call Centre: 1 year (Preferred)
Call centre Management : 1 year (Preferred)

Hours of work:
40 hours per week with rotational shifts between 8.00am and 9.00pm Monday to Saturday. Must be flexible to work all shifts
In this role you will be the first point of contact for your staff/ team members of 12+, you will be reporting directly to the operations manger and with that we are looking for someone who can hit the ground running, have a passion for customer service but also able to lead a team with enthusiasm and guidance.


key skills Required:
MUST HAVE Team leader experience
People management skills
Customer service/ call centre experience
Excellent decision making and problem-solving skills
Ability to use own initiative to resolve issues
Exceptional communication skills and telephone manner
The ability to work in a fast-paced office environment as part of a rapidly growing team
Excellent numerical and IT skills; the ability to utilise the in-house computer systems

Responsibilities will include:
Taking ownership for the team's performance
Providing excellent customer service
To positively manage under performance in the team using a consistent and fair approach to help overcome barriers.
Share experience, knowledge and support in development
Create a team focused culture who are motivated to meet objectives and targets
Have excellent communication skills with the team
To effectively manage absence and conduct issues using a consistent and fair approach.
Take ownership of customer complaints an strive for resolutions to ensure customer satisfaction
Effective after sales support
Management of your own daily work to ensure maximum efficiency

If this role is of interest to you please give me a call on 0151 242 6090 or drop me an email

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