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Customer Service Team Support

  • Location:

    Nottingham, Nottinghamshire

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    £16000 - £16500 per annum + Yearly bonus

  • Contact:

    Brook Street Birmingham Office

  • Contact email:

    birmingham.branch@brookstreet.co.uk

  • Job ref:

    BMH/25581_1636731618

  • Published:

    26 days ago

  • Expiry date:

    24/12/2021

Job Description

My client is a lead provider of expert advice and services, alongside facade and timber products and to the construction industry. They supply a range of brick, cladding, timber, masonry and offsite solutions to merchants, clients, architects, developers and contractors across the UK. They have a team of product advisors that are there to provide a solution for every project, design and vision, whilst advising on design, pricing, availability and lead times.

THE ROLE

The client is looking for an individual to join their business to support the Customer Service Team on a permanent, full time basis. You will be providing general administrative support to the Customer Service Team, for them to achieve their objectives and meet the daily operational needs of the department.

KEY RESPONSIBILITIES/DUTIES

  • Answering incoming calls to the office and forwarding to the relevant person
  • General office duties such as visitor reception
  • Create and update orders and delivery requests in accordance with the company's procedures
  • Check manufacturer acknowledgements and monitor timely receipt
  • Develop and maintain good and effective working relationships between customers, suppliers and colleagues
  • Support the sales team in their objectives
  • Monitor and process all supplier dispatch reports
  • Ensure prompt action of queries received from customers, suppliers and colleagues
  • Provide absence cover for Customer Service Coordinators in line with all company procedures

PERSON SPECIFICATION

  • Well-developed telephone call handling skills
  • Must be able to communicate effectively and be polite but assertive when required in difficult situations
  • Must show evidence of being organised and responding promptly
  • Ability to listen properly and to be patient when required
  • Able to work under pressure and make correct decisions
  • Good skills in Word and general windows environment
  • Evidence of building relationships with customers or suppliers
  • Must reside within commutable distance of the office
  • Experience of customer service and administration is ideal, not essential
  • Knowledge of the construction industry would be useful, but again not essential

SALARY AND WORKING HOURS

Monday - Friday / 9.00am - 5.00pm

Salary is £16,500 per annum

Permanent contract

BENEFITS

  • Discretionary bonus
  • 25 days annual leave, plus bank holidays
  • Onsite parking
  • On the job training
  • Opportunities for progression

DOES THIS SOUND LIKE YOU?
Please send your cv and call Maisie on 0121 643 6954

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