Job Description

Role - Customer Service (temp to poss perm)
Hours - Mon - Fri - 40 hours per week. 1 Saturday a week per month 8am till 1pm.
Location - Tunbridge Wells
Salary - £12,792 - £17,076 (potential £3000 bonus per annum)
Start Date - Immediate

I have a client based in Tunbridge Wells looking for great customer service candidates. This role will require a candidate to be passionate, motivated and highly organised with outstanding customer service skills.

Duties will include
-Answering the telephone to make appointments for our engineers to repair customer's domestic appliances that have developed a fault
-Giving usage advice to customers on their appliances to avoid the necessity for sending an engineer while the appliance is under the manufacturer's guarantee
-Ordering replacement spare parts for engineers
-Liaising with manufacturer customer services, insurance companies, suppliers and other departments
-Responding to customer e-mails

The right candidate:
-Be able to show empathy and have a genuine desire to want to help customers
-Want to develop and grow within a team
-Be proficient in using computers
-Be a fast learner and adaptable to learning bespoke software packages
-Have the ability to remain calm under pressure
-You should have a good telephone manner and be able to communicate in all situations in a polite and professional manner
-Be self-motivated and be able to prioritise tasks
-Possess a willingness to learn and be able to adapt to changes in processes
-Have impeccable time keeping
-Be an exceptional communicator, both over the phone and in all written communications (e.g. email)

If you are available immediately and have the right skill set for for this role please call Paula today on 01892 790700.