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Customer Service Trainer

  • Location:

    Colchester, Essex

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    Up to £24000 per annum + 30 days annual leave, Perkbox

  • Contact:

    Fraser

  • Contact email:

    [email protected]

  • Job ref:

    PET/671940_1658937784

  • Published:

    11 days ago

  • Expiry date:

    7/09/2022

  • Startdate:

    15/08/2022

Job Description

Call Centre Supervisor and Trainer

Join a company that wants to make a difference!

Brook Street is hiring for a call centre supervisor and trainer to work with a fast-growing, successful, gold-standard full-fibre network provider

Salary: £24,000
Full-Time Permanent Position
Working hours - 5 days from 7 - must be flexible
Location: Colchester - Hybrid

Benefits

  • 22 days holiday + Statutory bank holidays; increasing with service.
  • Access to Perkbox
  • EMI Share Scheme
  • Regular company events. Some examples include a treasure hunt, outdoor cinema with food, and awards/end-of-year party.
  • Enhanced maternity/paternity pay.
  • 5 days compassionate leave
  • Eye care vouchers
  • In-housese training mental health champions
  • Company Pension
  • Sick Pay

As the Contact Centre Supervisor you will eat and breath customer service, you will train and install it as best practice in all employees in the contact centre

You will carry out observations and feedback to colleagues to maintain the highest levels or customer service, you will support personal development plans, coach scripts and deliver training programmes

Must Have

  • 2+ years customer service experience in a contact/call centre
  • GCSE in English and Maths
  • Training or coaching experience
  • Strong communication skills
  • Ability to build good relationships
  • IT Literate
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