Job Description

A fantastic opportunity has arisen to work for a large UK Central Government Department. This role will be home based, but at times you may be asked to attend the local office based Longbenton

Salary: £19,550, equivalent to £10.16 per hour
Contract: Temporary (minimum three months, expected longer)
Shift: Monday to Friday; 0800 to 1600hrs, 0900 to 1700, or 1000 to 1800hrs
Hours: 37 - full-time only, part-time will not be available
Additional:
23 days holiday + 8 public holiday (pro-rata)
IT equipment provided by the client (to be returned at the end of assignment)
Start date expected March 2021
Expected two-week training support

Requirements:

Clear DBS minimum
3 Year Work History
Good IT skills - you will be trained on several software packages, so you need to be confident using IT and working on laptop computer

A suitable working environment - you will be provided with the IT equipment needed for the role, but you will be working at home and will not be supplied with any furniture, etc., so you need to have a comfortable, quiet area in your home to work in and to speak to customers.

As a Customer Services consultant you will be the first point of contact for our customers, providing a first-rate service by phone, letter, email and web chat.

You will seek to resolve customer queries at the first point of contact where possible and use your brilliant communication skills to handle sometimes complex but rewarding conversations.
You will join a friendly and welcoming department. No experience is needed as you will receive training and plenty of support to help you do the job.

Great communication skills - both written and verbal
Dedication to providing a brilliant service for our customers
Ability to handle both enjoyable and fast-paced conversations
Ability to provide information, quickly and clearly
A can-do attitude and a real passion for supporting people

The role will be working from home in line with government guidelines, but you may need to be willing to undertake infrequent travel to an office for induction and potentially training. If during the course of the assignment, the government guidelines permit, then it may be required for the you to be prepared to attend an office on a more regular basis