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Customer Services

Job Description

Brook Street is pleased to be working with a leading global provider of facility services in Cosham, Portsmouth. My client offers an excellent working environment; a positive and friendly team and a real opportunity for career progression.

The Customer Services Administrator will be the first point of contact for all client and customer enquiries and will effectively and efficiently deliver helpdesk services; ensuring high levels of customer satisfaction are achieved. This role will involve working on our client`s contracts, which will include providing various helpdesk solutions such as reactive maintenance, facilities management, room bookings and switchboard services.

Who`s right for the job?

The ideal candidate will have excellent communication skills, clear, confident and professional telephone manner, strong objection handling skills and the ability to excel under pressure.

Ideally you will have customer service or call centre experience!

Skills crucial to success in this role:
" To deal with customer enquiries efficiently and effectively
" Strong administration skills
" Outstanding active listening skills.
" Enthusiastic and effective team player.
" Ability to effectively communicate at all levels both verbally and in writing.
" Strong interpersonal and relationship building and empathy skills
" A confident, self-motivated individual with strong business and organisational skills
" Ability to excel under pressure and when working to tight deadlines, yet capable of demonstrating initiative, producing results and making sound decisions
" Committed to continuing professional and personal development of self and others
" Ability to organise workload and multi-task where necessary.
" Flexibility & efficient learning skills to support the business` needs

Must-haves:
" Previous experience of a telephone based customer service role with a good understanding of problem-solving techniques
" Excellent IT skills, including Microsoft Office, and quick to learn new software systems.
" Tech savvy and able to work with a number of systems consecutively
" A good standard of English and Maths

This is a full-time, temp to permanent role with an immediate start available. As our client operate a 24/7 service 365 days a year, the successful candidate will work 40 hours per week, which will be comprised of 8.5 hour shifts between 7am - 7pm, which will be operated on a rota basis. You will also be required to work approx. 1 in 4 Saturdays (You will get time back in lieu). After completing 12 weeks on a temp contract you will become permanent.

What`s in it for you?

In return for your hard work our client offers a competitive salary of approximately £18,230 per year. In addition you will receive 20 days holiday + bank holidays, pension with employer contributions rising to 5% after one year of service, and access to Perkbox on successful completion of probation.

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