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Customer Services Advisor

Job Description

Brook Street is pleased to be working with a leading facility services company in Port Solent/ Cosham, Portsmouth. My client offers an excellent working environment; a positive and friendly team and a real opportunity for career progression.

The Customer Services Administrator will be the first point of contact for all client and customer enquiries and will effectively and efficiently deliver helpdesk services; ensuring high levels of customer satisfaction are achieved. This role will involve working on our client`s contracts, which will include providing various helpdesk solutions such as reactive maintenance, facilities management, room bookings and switchboard services.

Who`s right for the job?

The ideal candidate will have excellent communication skills, clear, confident and professional telephone manner, strong objection handling skills and the ability to excel under pressure.
As a key member of a dynamic team, the successful candidate will likely have customer service or contact centre experience and possess a passion for providing an excellent customer experience and a drive to progress and succeed.

Skills crucial to success in this role:
" To deal with customer enquiries efficiently and effectively
" Strong administration skills
" Outstanding active listening skills.
" Enthusiastic and effective team player.
" Ability to effectively communicate at all levels both verbally and in writing.
" Strong interpersonal and relationship building and empathy skills
" A confident, self-motivated individual with strong business and organisational skills
" Ability to excel under pressure and when working to tight deadlines, yet capable of demonstrating initiative, producing results and making sound decisions
" Committed to continuing professional and personal development of self and others
" Ability to organise workload and multi-task where necessary.
" Flexibility & efficient learning skills to support the business` needs

Must-haves:
" Previous experience of a telephone based customer service role with a good understanding of problem-solving techniques
" Excellent IT skills, including Microsoft Office, and quick to learn new software systems.
" Tech savvy and able to work with a number of systems consecutively
" A good standard of English and Maths

This is a full-time, temp to permanent role with an immediate start available. As our client operate a 24/7 service 365 days a year, the successful candidate will work 40 hours per week, which will be comprised of 8.5 hour shifts between 7am - 7pm, which will be operated on a rota basis. You will also be required to work approx. 1 in 4 Saturdays (You will get time back in lieu). After completing 12 weeks on a temp contract you will become permanent.

What`s in it for you?

In return for your hard work our client offers a competitive salary of approximately £18,230 per year. In addition you will receive 20 days holiday + bank holidays, pension with employer contributions rising to 5% after one year of service, and access to Perkbox on successful completion of probation.

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