Job Description

Job Description - Customer Service Coordinator (Call Handler)

Would you like to work for a reputable and global organisation in a fast paced but rewarding environment?
Are you a passionate about delivering outstanding customer service?
Are you seeking the opportunity to kick start your career with a corporate company, working for one of the world's leading insurance providers?

Who would be an ideal candidate for this role?
The ideal candidate for this position would be self-motivated, confident, enthusiastic and compassionate in attitude with the ability to handle customers in a professional, patient and diplomatic manner in order to deliver fantastic customer service.

Our client is looking for confident individuals who can work within a busy environment alongside the team as well as effectively on their own initiative. You will need previous customer service experience - Call centre experience would be ideal, although full training will be provided.

Location:
Croydon, Surrey - Immediate proximity to the train station, trams and buses in the area, travelling to work couldn't be easier on a daily basis.

Salary:
Competitive basic salary of up to £22,441.00, plus £1k performance bonus = £23,441.00.
(Shift allowance and excellent benefits estimating an annual salary of over £25,000 within your first year).

Benefits:
Amazing benefits including Life insurance, Pension, Private medical cover, Child care vouchers, £30 per month lunch allowance, £7.50 taxi allowance if work until 11pm, £12.50 taxi allowance if work until 12pm, £55per night when work a night shift (4 x 4 per year)
Roadside assistance, Eye care vouchers and discounted Travel insurance and much more!

Hours:
37.5 hours per week shifts covering 24/7- hour period (Monday - Sunday).

Main Duties:

Customer Assistance

" To handle all incoming and outgoing telephone calls in a prompt and courteous manner in line with the company and client expectations.

Telephone Advice

" To provide a proactive response to assistance calls by advising client on minor technical queries and providing solutions
" To ensure that the relevant supervisor/Manager is informed of any service failure or potential problem

File Management

" To manage each assistance file to ensure that customers receive the most appropriate service in a timely and cost-effective manner
" To monitor all aspects of the file to ensure that all services are provided at the agreed time and that the customer is kept fully appraised of the progress
" To ensure that all benefits are applied in the most cost-effective manner

File Costings

" To ensure that accurate costings are given for all assistance files utilising available systems

Essential Skills & Attributes

" English Language and Math GCSE C+ or equivalent
" A genuine desire to provide a high level of customer service
" Ability to work efficiently within a busy environment.
" The ability to effectively manage multiple cases
" Excellent telephone manner
" Fast accurate typing skills
" PC Literate
" Good geographical knowledge
" Proven experience of providing a quality customer service within a pressurised environment
" Enthusiastic
" Diplomatic
" Calm under pressure
" Assertive
" Flexible

Desirable Skills & Attributes

" Clean Current Driving Licence
" Basic technical understanding of vehicles
" Experience of working in the automotive industry

Our client is one of the world's largest and leading insurance companies recruiting for a Customer Service Coordinator To provide an efficient, professional and proactive response to requests for motor assistance, and to co-ordinate all aspects of this assistance in line with company procedures.