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Customer Services Call Handler( Motor Breakdown)

  • Location:

    Croydon, London

  • Sector:

    Contact Centre

  • Job type:

    Temporary

  • Salary:

    Up to £12 per hour

  • Contact:

    Croydon Branch

  • Contact email:

    croydon.web@brookstreet.co.uk

  • Job ref:

    HD9115_1634819358

  • Published:

    about 1 month ago

  • Expiry date:

    2/12/2021

  • Startdate:

    16/07/21 16:00:00

Job Description

Customer Service Coordinator (Call Handler) Motor Breakdowns

Temp potential Perm after 3 months

Would you like to get back into busy office environment in central Croydon?
I have an opportunity for individuals to work at reputable and global organisation in a fast paced but rewarding environment?
Are you a passionate about delivering outstanding customer service?
Are you seeking the opportunity to kick start your career with a corporate company, working for one of the world`s leading insurance providers?

I am Ideally looking for candidates who are self-motivated, confident, enthusiastic and compassionate, with the ability to handle customers in a professional, patient and diplomatic manner in order to deliver fantastic customer service.


You will need previous customer service experience - Call centre experience would be ideal however not essential, although full training will be provided. You will also be provided with equipment set up and full training to work remotely

Location:
Croydon ( No Working From Home)
Salary: £12 per hour 37.5 hours per week shifts covering hours between 8am-8pm period (Monday - Sunday).

Main Duties:

Customer Assistance

" To handle all incoming and outgoing telephone calls in a prompt and courteous manner in line with the company and client expectations.

"To accurately input information of breakdowns directly on in-house system while customer is on the phone

" To provide a proactive response to assistance calls by advising client on minor technical queries and providing solutions
" To ensure that the relevant supervisor/Manager is informed of any service failure or potential problem

" To ensure that all benefits are applied in the most cost-effective manner

Essential Skills & Attributes

" English Language and Math GCSE C+ or equivalent
" A genuine desire to provide a high level of customer service
" Ability to work efficiently within a busy environment.
" The ability to effectively manage multiple cases
" Excellent telephone manner
" Fast accurate typing skills
" PC Literate
" Good geographical knowledge
" Proven experience of providing a quality customer service within a pressurised environment
" Enthusiastic
" Diplomatic
" Calm under pressure
" Assertive
" Flexible to work between 8am-8pm Monday-Sunday 35 hours per week

Desirable Skills & Attributes Not Essential
" Basic technical understanding of vehicles
" Experience of working in the automotive industry

Our client is one of the world`s largest and leading insurance companies recruiting for a Customer Service Coordinator To provide an efficient, professional and proactive response to requests for motor assistance, and to co-ordinate all aspects of this assistance in line with company procedures.

Job Description - Customer Service Coordinator (Motor - 10 Positions Available)

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